Místo práce: Španělsko, Barcelona
Typ pracovní smlouvy: Na dobu neurčitou
Požadované vzdělání:
Nabízený plat: Neuvedeno
Počet míst: 1
pracovní oblast
Ostatní vědci a odborní duševní pracovníci
Podnikanie
Jinde neuvedení
NÁPLŇ PRÁCE:
MANAGEMENT 30%: - MONITOR AND REPORT TEAM PERFORMANCE (CORRECT CALL TREATMENT, CASE TREATMENT..) - KEEP TRACK OF EACH AGENT S TRAINING AND TRAINING NEEDS TO IMPROVE TECHNICAL AND PHONE COMMUNICATION S SKILLS - PARTICIPATE IN THE RECRUITMENT PROCESS CLOSE TO HR DEPARTMENT GIVING AN UPDATE FROM THE NEEDS AND INTERVIEWING AS A SECOND INTERVIEW THE CANDIDATES WHO PASSED THE HR INTERVIEW. ORGANISATION 20%: - ORGANIZE AND OPTIMIZE SHIFTS - CHANGING AGENTS SETTINGS IN SYMPOSIUM. - MAKE SURE PROCESSES AND PROCEDURES ARE UP TO DATE AND ADHERED TO TAKE OVERFLOW CALLS / TICKETS. INCIDENT MANAGEMENT - 25% CUSTOMER CONTACT 10% REPORTING 15% REQUIREMENTS -AT LEAST 6 MONTHS ON THE PROXIMITY TEAM -HIGH KNOWLEDGE OF WINDOWS / MS OFFICE -PROVEN SALES EXPERIENCE -ADVANCED KNOWLEDGE OF EXCEL PREFERRED -PREVIOUS MANAGEMENT EXPERIENCE IS A PLUS - SALARY: 23.000EUROS GROSS/ YEAR + UP TO 4000 GROSS/YEAR IN BONUS. APPLICATIONS: BY E-MAIL : HR_RECRUITERS@SELLBYTEL.ES WITH REFERENCE: EURES.SPV FRENCH CONTACT PERSON: SERGI ALERN
Pracovní doba:
Požadavky
source: https://www.ec.europa.eu/eures
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