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Místo práce: Veľká Británie, Derbyshire and Nottinghamshire
Typ pracovní smlouvy: na dobu určitou, plný úvazek

Požadované vzdělání:
Nabízený plat: 8.00 GBP / ročně
Počet míst: 1

pracovní oblast

Úředníci ve službách a obchodě
   Pracovníci poskytující různé informace
        Recepční

NÁPLŇ PRÁCE:

My client is looking for a Customer Service Adviser to join their team. You will be dealing with a number of queries from our customers. You will be responsible for meeting internal targets on service, but also have the additional responsibility of ensuring that all response times and standards are met in regard to communication with customers. The role is to provide updates on tracking and general parcel queries. Initiative is crucial as we will be acting on behalf of our customer at all times. You will be dealing with a large number of customers, communicating over the phone and email. Candidates in this role need to possess the ability to read the situation, understand what the desired outcome is and look to escalate a situation to the correct level with the supply of all required information to get the situation resolved. Main Job and responsibilities: * Ensure quality of customer services * Dealing with customer enquiries quickly and efficiently by phone and email * Anticipate possible delays or complications and work towards minimizing them i.e. use of exception reporting to solve problems before the customer is aware of them * Act as a first point of contact for all tracking/parcel queries, proof of delivery requests and claims * Establish and maintain good working relationships with customers and office staff * Provide a high standard of customer satisfaction and service to a growing client base ensuring that an efficient, courteous and professional manner is upheld at all times * 80% of the time taken up with parcel tracking and customer service duties and 20% of the time taken up with administration. * Ensure that customers and public are updated at least every 24 hours or as and when necessary * Keep records of customer interactions, enquiries and complaints. Everything to be logged on the in-house ticket system without exceptions * Provide detailed information to the account manager when required * Handle and resolve customer complaints * Provide delivery information when requested * Any other work as required. Personal Specification * Self motivated * Diplomatic and reliable * Enthusiastic and effective team member * Good communicator - (Essential) * Good Computer Skills - Excel and Word skills (Essential) * Experience with ACT * Experience within the industry * Experience in Customer Services * Strong organisational, communication and interpersonal Skills (both written and verbal) Working Hours: 40 per week. Between 08:00 - 18:00. Through Peak times, hours may be extended and Saturdays are mandatory. Due to the high volumes of applications we are currently receiving, unfortunately we are only able to contact candidates who are successful in progressing to the next stage. If you have not been contacted within 7 days of your application, then please presume that you have not been successful on this occasion.

Pracovní doba:

  • Bez zadání pracovní doby

Požadavky




source: https://www.ec.europa.eu/eures

  
     


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