Místo práce: Veľká Británie, Leicestershire, Rutland and Northamptonshire
Typ pracovní smlouvy: na dobu neurčitou, plný úvazek

Požadované vzdělání:
Nabízený plat: Neuvedeno
Počet míst: 1

pracovní oblast

Úředníci ve službách a obchodě
   Pracovníci poskytující různé informace
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NÁPLŇ PRÁCE:

We are seeking to recruit a Customer Service Agent for a leading Global Logistics Company based in Coalville, paying £16,500 per annum. You will manage Customer enquiries and issues in a timely fashion to ensure you are delivering a first class Customer Service Experience. Ensure customer enquiries and issues are resolved in a timely and professional manner, delivering a first class Customer Service Experience. Ensure the call logging database is used to record and control all enquiries through to resolution and identify trends/issues affecting our customers. Main Duties *Maintain a professional and courteous manner when communicating with customers at all times. *Effectively communicates with other departments for prompt resolution of customer shipment issues and queries. *Ensure JIRA to fully maintain and all updates are logged. *Liaise with operational departments and partners across network for exception and discrepancy reporting to manage customer collection/delivery expectations, and effectively communicate information to customer. *Track progress of problem solution and identify repeating incidents using the tools provided. Escalate to the Manager when necessary. *Provide Feedback to Line manager for potential process improvement ideas and departmental progression via weekly team briefs. You will have demonstrable experience of working within a similar role and ideally have experience of working within the Freight experience. The Benefits; *Basic Salary up to £16,500 per annum *Competitive Employee benefits package *33 days holiday including bank holidays *Company pension scheme *Discounted health care scheme *The opportunity to work in a challenging and rewarding role *Recognition for your hard work and meeting targets *Free car parking Suitable candidate must have manufacturing/technical experience. If you are interested in this position please apply via the website or alternatively email your CV to olga.sikora@regionalrecruitment.com. If you want to speak to us in person please call 0116 366 7607. If you have not been contacted regarding your application within 7 days please assume that you have not been successful. We will however retain your application for any future roles for which you may be suitable. This position is advertised on behalf on Regional Recruitment Services Ltd. We also have a variety of other permanent and temporary positions available ranging from Supply Chain, Logistics, Administration, Sales, Secretarial, Finance and Accounts, Customer Service, I.T., Engineering, Industrial, Driving and Construction. To view all of our positions available throughout the United Kingdom, please visit our website. This job was originally posted as www.totaljobs.com/JobSeeking/Customer-Services-Agent_job63280597.

Pracovní doba:

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Požadavky




source: https://www.ec.europa.eu/eures

  
     


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