Arbeitsort: Bulgarien, Sofia (stolitsa)
Vertragsart: unbefristet Arbeitsplatz, Vollzeit
Benötigte Ausbildung:
Angebotener Lohn: keine Angaben
Anzahl der Arbeitsplätze: 1
Berufsfeld
Sonstige fachkräfte (mittlere qualifikationsebene)
Verwaltungsfachkräfte
Verwaltungssekretäre und verwandte Fachkräfte
Aufgabenbereich:
As Consumer relationship representative the following tasks are part of your function: - Focus on genuine conversation and building a relationship with the consumers - Be respond to all type of consumer enquiries and complaint handling - Communicate with consumer through email, phone and chat - Aim for first call resolution and escalating more complex problems to a Level 2 representative - Support the brand by actively looking for suggestions or solutions to improve service. To provide their Customer Service we want to attract talented professionals with the followed competencies: - Excellent Italian and very good English language - both written and spoken - Proactive approach to meeting and exceeding consumer’s needs - Ability to analyze and understand information and ideas presented in orally or in writing - Ability to keep functioning effectively when under pressure - Concern for achieving or surpassing results against an internal standard of excellence - Teamwork - Capable to effectively comply with a work schedule, quickly adapting to changes - Desire and drive to acquire knowledge and skills necessary to perform job more effectively - To improve quality and taking action to do so - Familiar with MS Office
Arbeitszeit:
- Ohne Arbeitszeitbestimmung
Anforderungen
source: https://www.ec.europa.eu/eures
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