Arbeitsort: Spanien, Barcelona
Vertragsart: unbefristet Arbeitsplatz (Vollzeit)
Benötigte Ausbildung:
Angebotener Lohn: 1,328.00 EUR /
Anzahl der Arbeitsplätze: 2
Berufsfeld
Büroangestellte mit Kundenkontakt
Kundeninformationsangestellte
Empfangsbürokräfte und Auskunftspersonal
Aufgabenbereich:
DUTIES: -TAKE INCOMING USER REQUESTS B2C (VIA TELEPHONE, EMAIL, VOICEMAIL, PAGER, OR OTHER AUTOMATED ALERTS), LOG CALL DETAILS ONTO CASE MANAGEMENT SYSTEMS AND PROVIDE RESPONSE AND RESOLUTION WITHIN SLA TO CUSTOMER -MAINTAIN KNOWLEDGE AND EXPERTISE ASSOCIATED WITH APPLICATIONS SPECIFIC TO USERS. -PROGRESS / CLOSE SERVICE REQUESTS TO A SATISFACTORY CONCLUSION ON CALL MANAGEMENT SYSTEM. -PROACTIVELY UPDATE CUSTOMERS WITH STATUS AND RESOLUTION PROGRESS. -MONITOR / PROGRESS ALL OPEN QUERIES IN QUEUE. -ESCALATE POTENTIAL SERVICE ISSUES TO APPROPRIATE LEVEL -ENSURE CONTRACTUAL SLA IS MAINTAINED. -RESPOND TO ANY REASONABLE TASK POSED BY THE ASSIGNED MANAGER -ACHIEVE AN EXCELLENT CUSTOMER SATISFACTION LEVEL WORKING CONDITIONS -FULL-TIME AND LONG-TERM CONTRACT -SALARY: 15 938.40 € GROSS/YEAR + UP TO 1.920€ GROSS/YEAR IN BONUS -INTERNAL DEVELOPMENT PROGRAM -FREE SPANISH/CATALAN CERTIFIED LESSONS -RELOCATION PACKAGE BY E-MAIL : HR_RECRUITERS@SELLBYTEL.ES WITH REFERENCE: EURES.BS CONTACT PERSON: SARAH DEGENS
Arbeitszeit:
- Ohne Arbeitszeitbestimmung
Anforderungen
source: https://www.ec.europa.eu/eures
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