Arbeitsort: Spanien, ESPAÑA
Vertragsart: unbefristet Arbeitsplatz, Vollzeit
Benötigte Ausbildung: keine Spezifikation
Angebotener Lohn: keine Angaben
Anzahl der Arbeitsplätze: 1
Berufsfeld
Sonstige fachkräfte (mittlere qualifikationsebene)
Finanz- und Verkaufsfachkräfte
Anderweitig nicht genannt
Aufgabenbereich:
Is sport and outdoor activities a big part of your life? Do you like to share your sport knowledge with others? Are you longing for the winter season to take the dust out of your skis/boards and conquer the slopes? Do you take control over the remote when tennis is on TV? Does the weekend seem too far away to meet with your friends and go hiking or climbing? If that is so, read carefully because this job is meant for you. SELLBYTEL Group is glad to announce the opening of a new collaboration with Amer Sports (Arc Teryx, Salomon, Wilson...) and we are now calling all sports lovers and customer service professionals for this brand new and exciting project. We are looking for friendly and outgoing individuals, service minded and eager to support other people. Moreover, our future employees need to have an optimistic attitude ready to go the extra mile to provide excellent customer service support. Responsibilities Contact Management -Provide first class customer satisfaction at all times and do whatever is necessary to support our customers -Handle incoming customer contacts (via telephone, e-mail, chat or any other means - like Social media), log call details onto call tracking systems and perform call follow ups according to procedures. -Perform outbound contacts (via telephone, email or any other means) in response to generated issues and update information onto call tracking system according to procedures. -Ensure correct presentation of the customer s corporate and brand images in all interactions. You will be representing brands such as Salomon, Wilson and Arc teryx Knowledge Management -Attend all trainings and certify at Online Academy to prove expertise and understanding of all topics relevant to the service. -Provide pro-active feedback to team leaders regarding new solutions, potential escalations or service issues in order to pro-actively find solutions in cooperation with the company if not within SELLBYTEL guidelines -Enrich and localize the knowledge database from new incoming contacts We offer -Full-time and long-term contract -Salary: 16500euros gross/year + up to 3600euros gross/year in bonus -Internal Development Program -Free Spanish/Catalan certified lessons -Relocation Package provided Requirements -Fluent German and English Soft Skills: -Self motivated -Team player -Active listening skills -Supportive person -Outgoing and open minded ***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.*** - Geforderte Anlagen: IF YOU ARE INTERESTED, PLEASE, SEND YOUR CV TO HR_Recruiters@sellbytel.es WITH REFERENCE: EuresGermany. SPORTS
Arbeitszeit:
- Ohne Arbeitszeitbestimmung
Anforderungen
source: https://www.ec.europa.eu/eures
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