Arbeitsort: Vereinigtes Königreich, Leicestershire, Rutland and Northamptonshire
Vertragsart: unbefristet Arbeitsplatz, Teilzeit

Benötigte Ausbildung:
Angebotener Lohn: 18,246.00 GBP / jährlich
Anzahl der Arbeitsplätze: 1

Berufsfeld

Büroangestellte mit Kundenkontakt
   Kundeninformationsangestellte
        Empfangsbürokräfte und Auskunftspersonal

Aufgabenbereich:

The Customer Service Advisor is a key role within the business, acting as first point of contact for our customers, covering a range of queries from paying rent to reporting repairs. The key duties and accountability s will include: * Acting as first point of contact for customers via a range of multi media channels, including telephone, web, email, SMS and text phones. * Dealing with a variety of calls including interpreting repair queries and instructing contractors as required. * Handling arrears in accordance with the Income Management policy, providing advice including welfare benefits. * Being responsible for keeping accurate computerised records of involvement and action taken in our CRM system. Please see attached the job description with the full list of duties. Who we are looking for emh homes are looking for a polite and approachable individual with enthusiasm, passion and sound core skills in customer service. You will have a proven track record of working within a Customer Service Centre environment with a reliable and flexible approach to work. In order to perform effectively in the role you must be able to demonstrate the following: - Experience of dealing with customers. - Experience of working in a Customer Service Centre. - Ability to deal with difficult situations using tact and diplomacy. - Experience of working in a team environment. - Ability to communicate clearly and concisely both verbally and in writing. - Sound IT and administrative skills, including working with spreadsheets and databases. - The ability to speak one or more community languages is desirable but not essential. - Experience of working in a housing related field is also desirable but not essential. Salary - £18,246 - £20,292 per annum pro rata - based Jubilee House, Coalville Company Benefits All emh homes employees are entitled to employee benefits including 34 days annual leave (including statutory days) a contributory pension scheme, BUPA cash plan and flexible working plus many more. Please contact us for any further information on our company benefits. Key dates Closing date: Thursday 10th September 2015 Shortlisting: Friday 11th September 2015 Interviews: Thursday 24th September 2015 How to apply For further information or an informal conversation regarding the role please contact Sommer Currie on or email at . You will need to supply your CV and a supporting statement (detailing your suitability for the role).

Arbeitszeit:

  • Ohne Arbeitszeitbestimmung

Anforderungen




source: https://www.ec.europa.eu/eures

  
     


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