Anmeldung Registrierung + Neues Stellenangebot

Arbeitsort: Vereinigtes Königreich, West Yorkshire
Vertragsart: unbefristet Arbeitsplatz, Teilzeit

Benötigte Ausbildung:
Angebotener Lohn: 7.00 GBP / pro Stunde
Anzahl der Arbeitsplätze: 1

Berufsfeld

Büroangestellte mit Kundenkontakt
   Kundeninformationsangestellte
        Empfangsbürokräfte und Auskunftspersonal

Aufgabenbereich:

Part Time Morning Customer Advisors Start Date 17th August Hours:  20 hrs per week Must be flexible to work any 4 days out of 5 Monday to Friday 9am to 1pm Must also be flexible to work Sat or Sun 4hrs between 9am & 3pm Pay: £7.36 first 3 month, £7.67 after probation period 3 weeks training Mon to Fri 9am to 1pm Working for the UK’s leading customer management companies on behalf of a prestigious department store this exciting PERMENANT position will entail working predominantly on the phone, dealing with inbound enquiries from customers In addition to this, employees who demonstrate excellent telephony skills may be given the opportunity to deal with email enquiries.  Key Duties Phone:  · Provide a friendly and professional welcome to all customers over the phone, presenting a positive impression of yourself and the company · Respond to a wide range of enquiries from customers, for example providing support for online shoppers & chasing parcels on behalf of customers  · Provide information about a full range of products and services  · Deal with queries from stores, for example enquiries regarding stock levels and requests for details of other stores  · Manage Head Office enquiries  · Ensure that incoming telephone calls are answered in a professional and timely manner and transferred, where appropriate, to the relevant department  Email: · Respond to a wide range of enquiries from customers via email  · Produce written communication to be sent to customers / clients  · Reply to all correspondence received via multiple social media channels  · Ensure all policies relating to customer complaints are followed and adhered to  · Investigate, resolve and report all customer and client related complaints received via email  · Case Manage all escalated queries through to resolution - in particular queries that may be complex or long standing problems that have been passed to the department  · Ensure all complaints are acknowledged in a timely manner and customers / clients are kept informed throughout the complaint process  General:  · Manage and protect customer information in accordance with relevant legislation  · Work to strict KPIs such as customer satisfaction surveys and ongoing quality checks  · Operate as part of a team to ensure the smooth operation of the department  · Provide feedback and suggestions for continuous improvement of customer service levels  · Update customer files to reflect correspondence in an accurate and timely manner  · Ensure that customer feedback is actively pursued, considered and appropriate action taken  Please apply via the link below or send you current up to date CV to Please note that you must be over 18 and all offers are subject to a literacy test, credit and criminal record background check. No holidays to be taken in the first two months from start date

Arbeitszeit:

  • Ohne Arbeitszeitbestimmung

Anforderungen




source: https://www.ec.europa.eu/eures

  
     


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