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Miejsce pracy: Hiszpania, Barcelona
Rodzaj umowy o pracę: Na czas określony, Niepełny etat

Wymagane wykształcenie:
Oferowana płaca: 6,492.00 / rocznie
Liczba miejsc: 1

branża

Pracownicy pozostałych specjalności
   Pracownicy do spraw finansowych i handlowych
        Agenci do spraw sprzedaży (handlowcy)

ZAKRES PRACY:

Main tasks •Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts) and solve users’ demands. •Log call details onto call management systems and provide response and resolution within SLA. •Maintain service and product knowledge and expertise associated with applications specific to individual customers. •Escalate potential service issues initially with Mentor. •To follow all the processes and procedures of the project. •Ensure contractual SLA is maintained. •Provide cover for other Agents in their absence, either within the same team or across teams. •Liaise with Supervisors/ Mentors on specific projects where requested. •To understand and comply with administrative duties including holiday, sickness and overtime forms in a timely and accurate manner. •To attend regular Team Meetings. •To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction. We offer Weekend position: Saturday and Sunday from 9.00-18.00 -Salary conditions for the Weekend position: 6492€ gross/year + 566€ gross/year in performance bonus -Free Spanish/Catalan certified lessons -Relocation Package -Internal Development Program REQUIREMENTS: • German native speakers with fluent English •Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration •Good disposition to work in a customer service environment •Customer care skills – ability to listen to and understand the customers’ needs •Ability to take ownership of, and progress calls to resolution or to escalate call to resolution Personal abilities: -Ability to work under pressure in a pressurized environment. -Very good communication skills. -Ability to work in a team. -Logical approach to problem solving. -Ability to work on own initiative. -Ability to adapt to different situations and needs. REF: EURES. MNG

Czas pracy:

  • Bez określenia czasu pracy

Wymagania




source: https://www.ec.europa.eu/eures

  
     


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