Miejsce pracy: Anglia, WALES
Rodzaj umowy o pracę: na czas określony, pełny etat
Wymagane wykształcenie:
Oferowana płaca: 7.00 GBP / na godzinę
Liczba miejsc: 1
branża
Pracownicy obrotu pieniężnego i obsługi klientów
Informatorzy, pracownicy biur podróży, recepcjoniści i telefoniści
Recepcjoniści i rejestratorzy
ZAKRES PRACY:
We are currently recruiting Log and Pass executives for an IT support company based in Waterton, Bridgend. The ideal candidate must have some inbound or outbound contact centre/customer service experience. Due to public transport routes, having a full license and access to your own vehicle is advisable. Log and Pass advisors are required to: * Be readily available to answer the phone to our customers in a professional and efficient manner. * Provide a positive image of the company through your role as the first point of contact * Collate all the required information from the customer, and transpose into the call logging system, providing a fix wherever possible. * Log faults and requests via email into the call logging system. * To ensure that all work is carried out in accordance with ITlL Incident Management guidelines * Complete courtesy call backs to the customer when their faults have been resolved. * Ensure calls returned to Service Desk are reassigned without delay * To follow written instructions and processes in carrying out administration of and using specific customer applications as and when required. * Actively employ, share and contribute to the company s knowledge base. Candidates must be fully flexible between 7am - 8pm, Monday - Friday (no weekends). Full and part time shifts are available. Must be able to pass a full DBS clearance check.
Czas pracy:
- Bez określenia czasu pracy
Wymagania
source: https://www.ec.europa.eu/eures
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