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Miejsce pracy: Anglia, Devon
Rodzaj umowy o pracę: na czas nieokreślony, pełny etat

Wymagane wykształcenie:
Oferowana płaca: Nie podano
Liczba miejsc: 1

branża

Pozostali specjaliści
   Archiwiści, bibliotekoznawcy i specjaliści informacji naukowej
        Archiwiści i muzealnicy

ZAKRES PRACY:

Project Management and Customer Service Assistant 16K - 20K dependant on experience Cobalt Communications are looking for a new team member in their busy Exeter Office. This is a full time role based in their easily accessible Exeter Office. Cobalt Communications was established in 2009 and pride themselves on being a friendly and knowledgeable business with a reputation of providing cutting edge solutions which help businesses grow while being easy to use and understand. Cobalt has a strong client base across southern England and is rapidly expanding. Cobalt Communications has built its reputation on the following key strengths: oListening to customers needs and building custom made solutions to overcome specific problems. oSourcing products from Best of Breed manufacturers and working closely with manufacturers directly. oUnderstanding the needs of customers and working with them to overcome their issues. oSupporting our customers in a friendly and coordinated way. Key Responsibilities include: *To be able to respond to Customer needs via Telephone, Email and Helpdesk request. *Organise installation projects from ordering lines and equipment to organising installation and training. *Responding to outstanding faults, queries and concerns in accordance with the time parameters set by the company *Taking ownership of problems and driving them to a successful conclusion *Escalating unsolved problems to the Directors *Maintain Customer records by updating Account Information. *Be able to monitor products via our Administrative portals and be able to communicate effectively when an issue is highlighted. *Liaise with BT and other suppliers to deliver a solution or fix a fault. *Contribute to team effort by accomplishing related results as needed. What you need: ?Excellent organisational skills ?GCSE (or equivalent) Maths and English with A to C Grade ?A high level of Computer Literacy ?A high degree of familiarisation with Microsoft Office Products ?Previous experience of a similar role in the IT/Comms industry would be a benefit Personal attributes: ?You must be able to communicate well with both customers and colleagues ?You need an analytical mind with the ability to work out a problem systematically ?Have good questioning and listening skills ?A love of Technology ?A good sense of humour and a cheerful outlook on life! Please send CV & cover letter directly to Ian Dunstan at This job was originally posted as www.totaljobs.com/JobSeeking/Project-Management-and-Customer-Service-Assistant_job63486658.

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source: https://www.ec.europa.eu/eures

  
     


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