Prihlásiť Registrácia + nová ponuka

Miesto práce: Španielsko, Barcelona
Druh pracovnej zmluvy: Na dobu neurčitú, Plný úväzok

Požadované vzdelanie:
Ponúkaný plat: 1,336.00 EUR /
Počet miest: 2

pracovná oblasť

Úradníci v službách a obchode
   Pracovníci poskytujúci informácie klientom
        Pracovníci na recepciách

NÁPLŇ PRÁCE:

DUTIES: -TAKE INCOMING USER REQUESTS B2B (VIA TELEPHONE, EMAIL, VOICEMAIL, PAGER, LOG CALL DETAILS ONTO CASE MANAGEMENT SYSTEMS AND PROVIDE RESPONSE AND RESOLUTION WITHIN SLA TO CUSTOMER) -SOLVE REQUESTS/INCIDENTS THAT REQUIRE A HIGHER LEVEL OF TECHNICAL KNOWLEDGE -SOLVE REQUESTS/INCIDENTS RELATED TO MORE SPECIFIC PRODUCTS LIKE SOUNDTOUCH -MAINTAIN KNOWLEDGE AND EXPERTISE ASSOCIATED WITH APPLICATIONS SPECIFIC TO USERS. -PROGRESS / CLOSE SERVICE REQUESTS TO A SATISFACTORY CONCLUSION ON CALL MANAGEMENT SYSTEM. -PROACTIVELY UPDATE CUSTOMERS WITH STATUS AND RESOLUTION PROGRESS. -MONITOR / PROGRESS ALL OPEN QUERIES IN QUEUE. -ESCALATE POTENTIAL SERVICE ISSUES TO APPROPRIATE LEVEL -ENSURE CONTRACTUAL SLA IS MAINTAINED. -RESPOND TO ANY REASONABLE TASK POSED BY THE ASSIGNED MANAGER -ACHIEVE AN EXCELLENT CUSTOMER SATISFACTION LEVEL -SALARY: 16 038.40EUR GROSS/YEAR + UP TO 1.920EUR GROSS/YEAR IN BONUS -FREE SPANISH/CATALAN CERTIFIED LESSONS - SARAH DEGENS HR_RECRUITERS@SELLBYTEL.ES WITH REFERENCE: EURES.BS

Pracovný čas:

  • Bez zadania pracovného času

Požiadavky




source: https://www.ec.europa.eu/eures

  
     


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