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Miesto práce: Veľká Británia, Dorset and Somerset
Druh pracovnej zmluvy: na plný úväzok

Požadované vzdelanie: žiadne špecifické
Ponúkaný plat: Neuvedené
Počet miest: 1

pracovná oblasť

Administratívni pracovníci

NÁPLŇ PRÁCE:

Application Support Analyst : Associate : Based in Bournemouth Job Description: The Application Support Analyst within a Production Management team responsible for technical support of production applications and infrastructure. This team provides support for the investment banks Custody, Asset Servicing, and Securities Processing platforms. These platforms process trade confirmation and settlements, manage and service corporate actions, and interface with accounting and general ledger systems. The team handles all support requests, incidents, issues, tickets and business continuity activities, to ensure flawless and quality delivery of services to end users. This is a critical role requiring a highly dedicated individual who can take ownership and provide procedural and technical support to various teams and internal/external stakeholders. In addition to driving resolution of day:to:day issues, major incidents, and outages to resolution, the Application Support Analyst will work hand:in:hand with application development, infrastructure and implementation teams. He or she will be responsible for implementing Best Practices, identifying opportunities for improvement and efficiency gains, and ensure risk and controls compliance for the supported platforms. Custody and Securities Processing Production Management team is a global team with a follow:the:sun support model enabling it to provide 24/7 coverage. The ideal candidate for this role is a dynamic individual with excellent communication, strong analytical skills, acumen and the ability to assimilate information quickly, with focus on incident and problem management. General Tasks and Responsibilities: Manage day to day issues including daily health checks of applications and processes, working closely with end users, development staff and Infrastructure teams, to prioritize and resolve and/or mitigate outages. Monitor production activities/processes to ensure timely and effective reporting, tracking, follow:up and communication of problems to internal and external clients, technical resources, and executives. Implement continuous process improvement, including but not limited to policy, procedures, and production monitoring. Help in identifying, coordinating, and implementing initiatives/projects and activities that create efficiencies and optimize technical processing Develop and maintain relationships with technical staff, end users and clients. Carefully evaluate alternative risks and solutions before taking action to provide timely resolution. Demonstrate creativity, innovation and high performance. Required Skills: Must be detail:oriented and well:organized. Must demonstrate the ability to effectively communicate verbally and in writing to the team and the customers. Communicates openly and effectively in a manner consistent with the audience. Can do attitude, which can identify problems, take ownership, and provide solutions. Possess excellent trouble:shooting skills, are driven to help internal/external customers. Demonstrate sound analytical and diagnostic skills dealing with issues that are not readily defined and/or conflict with available information, ability to reach sound decisions quickly. Demonstrate creativity, innovation and high performance Required Experience: Hands:on experience in Production Support. Hands:on experience in data analysis/ SQL. Experience in UNIX shell or similar scripting languages. Strong analytical and trouble shooting skills required. Experience in Disaster Recovery planning and test execution. Experience working in financial services industry supporting mission critical applications is a big plus. JPMorgan offers an exceptional benefits program and a highly competitive compensation package. JPMorgan is an Equal Opportunity Employer.

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source: https://www.ec.europa.eu/eures

  
     


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