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Miesto práce: Veľká Británia, UKD7
Druh pracovnej zmluvy: na plný úväzok

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Ponúkaný plat: Neuvedené
Počet miest: 1

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Vacancy Details     Vacancy Title   Customer Liaison Officer Traineeship NAS AV Reference Number N/A Employer Name   Liverpool John Lennon Airport Employer Address   Speke Hall Avenue Liverpool Airport Liverpool Merseyside L24 1YD     Short description To be the first point of contact for all persons using LJLS and deliver excellence through the customer service experience to all those who are using the facilities. Number of positions available 3 Weekly Wage Unpaid Working Week Monday to Friday 30 hours Future prospects description After completing 8 weeks work experience you will return to Brighter Futures to complete a CV and work skills in preparation for interviews. Br ighter Futureswill support you to progress into an Apprenticeship into your preferred industry using their large network of employers.   After successful completion of the Traineeship course, you will receive a certificate of completion and an employer reference as a minimum to support future job applications.   All Traineeship candidates will be offered at least an exit interview/written feedback (where available) on the completion of their course.   Employer Details     Employers name Liverpool John Lennon Airport Employer Description Liverpool John Lennon Airport is an international airport serving the North West of England. Formerly known as Speke Airport, RAF Speke, and Liverpool Airport the airport is within the City of Liverpool on the estuary of the River Mersey some 6.5 nautical miles southeast of the city centre. The airport is named after Liverpudlian musician John Lennon of The Beatles. It has some domestic services and scheduled flights to locations across Europe. Employer website and logo     About the Candidate   Training to be Provided The Traineeship opportunity includes work preparation training, Maths and English support for those who have not achieved a C grade GCSE plus a high quality work experience placement   5 days on placement per week - on site work experience Work skills including CV writing and preparation for working life Job Search and support with application process *This Traineeship Opportunity is UNPAID Work Experience Skills required     -          Hard working -          Good team worker but also able to use own initiative -          Reliable Qualifications required   -          No formal qualifications required -          Must be able to achieve at least entry level 3 Maths and English Personal qualities   -          Early Morning starter -          Must be able to follow instructions and adhere to health and safety regulations     Full description A Traineeship is an education and training programme with work experience that is focused on giving young people the skills that employers are looking for. At its core are work preparation training, English and Maths for those who need it, and a high quality work experience placement. Traineeships help unlock your great potential and give you the work preparation training, Maths and English and work experience needed to get an Apprenticeship or other job. This Traineeships Opportunity is unwaged.   To provide the highest level of customer service at all times, IT systems and general duties •To ensure all equipment is operational and to be able to deliver first fix and have excellent IT/Problem solving skills •Responsible for the processing of passengers / staff •Responsible for all the equipment and serviceability (Bag Machine/Fast Track/Boarding Cards) •In liaison with the Team Leaders and / or Duty Manager identify any issues  and take reasonable steps to cover Ensure minimum impact to the operation. •Maintain accurate records of any equipment failures •Stock control of all plastic bags / fast track tickets •Working as an Agent when required (subject to L1 aviation training completion and CTC clearance) •Dealing with Customer Complaints first hand to ensure no further action •First fix on FastTrack and Bag machines •First fix on boarding card gates and IT systems •Responsible for the X-Ray allocation role. •Knowledge of the hand luggage allowances and the ability to disseminate the Information clearly and effectively to our customers. Other duties may include; • To help build, develop, lead and ensure that the Customer Experience at Liverpool John Lennon Airport is “Best in Class.” • Ensuring understanding and demonstrable implementation of the Values of Integrity; Vigilance and Helpfulness • To assist with adequate and appropriate training, and ensure that any necessary advice and support is provided to make the team successful. • Active steps to maintain communication; recognize achievement and develop the Securitas Community • Assist in the recruitment and succession planning to ensure the contract has the capability to deliver consistent high levels of service. •  To be aware of, and (with the assistance of support functions) ensure all staff and officers on the contact comply with, all aspects of Securitas Policy and relevant legal and regulatory requirements ; and can demonstrate appropriate levels of control. •  To actively participate and support the development of the contract through: •  Involvement in the development of the Securitas strategy and its implementation through Critical Steps and other initiatives •  Support to other Branches and  support functions by sharing best practice; and taking responsibility for specific projects     Additional Detail   Important Other Information Are you eligible? 1. Are you currently not in a job? Do you have little or no work experience? 2. Are you aged 16 to 18 and qualified below Level 3 (A level)?   This Traineeship is an education and training programme with work experience that is focused on giving young people the skills and experience that employers are looking for. At its core are work preparation training, English and Maths for those who need it, and a high quality work experience placement.   HOURS OF WORK Days in training centre 4 days per week 9.30 -3.45.  Sessions include support with maths and English for those who did not achieve a C grade GCSE , work skills including CV writing, careers advice and guidance, job search and  matching to  apprenticeships and employment opportunities In Liverpool John Lennon Airport you will be working 5 days per work on placement for 7 hours per day.   SECURITY CHECKS PRIOR TO PLACEMENT • A basic criminal record check – funded and processed by LJLA  • A copy of photographic ID • Proof of address (usually a letter) – no older than 3 months old. 5 year reference history (education or employment) with no gaps longer than 28 days. If there are any gaps in these references you must be able to provide a standard character reference to cover this period stating what you were doing during this period e.g. period between school and college.     Priority will be given to South Liverpool tenantswho live in L19 or L24.   Reality Check   This opportunity is only available to 16-18 year olds living in the L19 and L24 postcodes.     Supplementary Application Form Questions   Vacancy Specific Questions:   Question one:Why do you want to work in the Securitas customer liaison officer industry?   Question two:What previous work experience do you have?    

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source: https://www.ec.europa.eu/eures

  
     


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