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Miesto práce: Veľká Británia, Essex
Druh pracovnej zmluvy: na dobu určitú, plný úväzok

Požadované vzdelanie:
Ponúkaný plat: 8.00 GBP / na hodinu
Počet miest: 1

pracovná oblasť

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        Pracovníci na recepciách

NÁPLŇ PRÁCE:

Customer Service Co-ordinator - Braintree : £8.00 - £8.50 per hour - Temporary with a view to become permanent Are you a strong customer services professional who is capable of handling complaints, processing orders and working under pressure and available to start work at the end of June ? If so, we have an excellent chance to join a hard working and proactive team of staff who take pride in dealing with their customers in a confident manner, whilst working to tight deadlines. This role is initially temporary but if all goes well, it will become permanent. Do not miss this opportunity, please read on ..... Responsibilities include: Liaise with external and internal customers - end user, Technical Support, Planning/ Logistics and Sales Process and respond to incoming enquiries-via fax, telephone, email. Receive and input customer orders/sample requests onto system within 24 hours of receipt of order (in Customer Services). Update and maintain contracts and pricing agreements as directed by Sales team Review, analyse and progress orders, order related reports/department updates received -escalate where necessary. Attend customer visits when agreed with the external Field Sales person. Participate in the administrative process of returns via the agreed quality process. Participate in Credit Management in liaison with Finance Dept - investigate and issue credit/debit notes as necessary. Assist customers with invoice queries and escalate if necessary to resolve. On-going review all current business practices and processes for suggestions for improvement/implementing best practice. Working with Sales/planning, developing part by part forecast. Attend meetings and reviews where necessary (subject to departmental cover). Escalate issues to UK Country Manager/Director when necessary Be aware of possible impact on the company in regards to legal responsibilities/compliance and ensure that associated risks are controlled and understood Essential Skills: Previous customer service experience gained within an office Experience of processing orders Good IT skills Ability to handle sometimes difficult calls with professionalism and confidence Available to start work end of June Additional information: Working hours = Monday - Friday 8am-4.10pm Free parking available outside and in the area £8.00 - £8.50 per hour Keywords:Customer Services ; Customer Coordinator ; Sales Administrator If you are interested in this position or would like to know more, please forward our CV or contact Mandy immediately in one of the following ways Number: Email:

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source: https://www.ec.europa.eu/eures

  
     


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