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Miesto práce: Veľká Británia, North Yorkshire
Druh pracovnej zmluvy: na dobu neurčitú, plný úväzok

Požadované vzdelanie:
Ponúkaný plat: Neuvedené
Počet miest: 1

pracovná oblasť

Úradníci v službách a obchode
   Pracovníci poskytujúci informácie klientom
        Pracovníci na recepciách

NÁPLŇ PRÁCE:

Receptionist Salary A£8,450.00 Holiday Inn Harrogate, Kings Road, Harrogate, North Yorkshire, HG1 1XX In this role you will be working for Valor Hospitality Europe which is part of a leading US hotel management company with over 20 properties in the UK operating a number of recognised worldwide brands and exciting expansion plans to add more hotels in the UK and Europe.. Main Duties: The Receptionist role involves a range of duties including: delivering the highest levels of customer service to our guests at all times, checking guests in ensuring they are aware of all the hotel services, allocating their rooms upon arrival, checking guests out at the end of their stay in accordance with company procedures, processing charges for services and payments, liaising with Housekeeping for availability of clean rooms, dealing with all guest enquires during their stay which may include directions, car parking, areas of local interest, operating the switchboard & taking reservations as required, always maximising all opportunities to sell rooms at best possible rate, delivering brand values & standards. Key Personal Attributes To join the Valor team we need individuals who are caring and take pride in all that they do. Who are personable, reliable, inspirational, driven and enthusiastic by nature. Key Performance Behavioural Indicators The key performance behavioural requirements of the Receptionist role include: Identifying customer service problems or issues before they arise. Displaying a positive, friendly and informal manner with customers. Showing a sense of urgency on behalf of customers and actions requests quickly. Undertaking work in a well-organised and systematic way. Working effectively with colleagues and other departments. Striving for excellence by paying attention to important detail. Ensuring promises are kept by following through on customer requests. Maximising sales opportunities through upselling, cross-selling and achieving add-on sales. Previous experience The successful applicant must have previous experience in a customer facing role , with cash handling experience preferably from within a hospitality environment and be able to work flexible hours on a shift on any day of the week. y of the week. Benefits Package: In return we offer a very competitive salary and excellent benefits package including the opportunity to achieve NVQ/SNVQ qualifications and the use of hotel leisure facilities, uniform and meals on duty. Hotel Description: The Holiday Inn Harrogate is located next to the Harrogate International Centre and comprises 214 bedrooms, conference and meeting facilities for up to 320 delegates, Restaurant 701, Classics Bar and a gym. Valor Hospitality Europe will establish itself as a respected, successful and dynamic management company, known for having highly engaged people, delivering great levels of hospitality with commercial expertise second to none. Apply now for the Receptionist position and receive a free Customer Service development profile worth A£25. This job was originally posted as www.caterer.com/JobSeeking/Receptionist_job63182182

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source: https://www.ec.europa.eu/eures

  
     


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