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Miesto práce: Veľká Británia, Berkshire, Buckinghamshire and Oxfordshire
Druh pracovnej zmluvy: na dobu neurčitú, plný úväzok

Požadované vzdelanie:
Ponúkaný plat: Neuvedené
Počet miest: 1

pracovná oblasť

Obsluha stacionárnych zariadení a montážni robotníci
   Stroje na výrobu výrobkov z kovov a z nerastov
        Stroje na výrobu cementu a iných minerálnych produktov

NÁPLŇ PRÁCE:

Shift Team Lead We have a unique and exciting role working for one of Europes preferred IT Providers flag ship Government accounts in Milton Keynes. The ideal candidate will be the Senior Team Leader 24/7/365 managing the day to day service delivery from GIO Operations to FCO in line with contractual requirements. They will have direct line management from the following technical services; Event Management, 2nd Line Desktop and Unified 3rd Line. Responsible for ensuring the delivery of the 24*7 Operations processes during their 12 hour shift rota. These processes include, Incident Management, Major Incident Management, Change Management and Problem Management. Package Competitive salary and comprehensive flexible benefits scheme Main Responsibilities Operational Management (35) * Fully understand the service Computacenter has been engaged to deliver in line with contractual arrangements . Establish and maintain high levels of major incident ownership through incident life cycle to a satisfactory SMI resolution . Proactively update the SMI with priority incident status and resolution progress . Responsible for running a virtual shift working in the 24*7 Operational Command Centre (OCC) . Manages a virtual team to assure deliverance of agreed service lines and escalation point for all issues experienced during that shift . Manages operational relationships between OCC and Service Management to drive customer excellence. . Adherence to agreed SLA/KPIs for the customer . Identify tooling and process efficiency improvements to drive down costs whilst improving Customer perception of Global Infrastructure Operations (GIO) services . Own incident management across all CC resolver groups supported by Jeopardy Management reporting . Assure adherence to CC policies and procedures . Manage complex multi:discipline major incidents reporting into the SMI MIM Team for all incident updates and resolutions . Communicate effectively with directors and Executives regards ongoing operational issues. . Manage a governance framework across multiple teams to ensure all issues are documented and highlighted . Act as the conduit for communication across OCC Teams Team Management (50) * Performance Management of shift; Objective setting, measurement, monitoring, productivity and appraisal of staff. Regular feedback via 121s, talent management, performance standards and performance improvement. . Adherence to all relevant legal, company and organisational HR policies and procedures . Duties to include time on task quantity, adherence to process resource scheduling including rota administration, pipeline management, management and administration around the non standard technical request (NSTR) and business as usual processes (BAU) for the team . Assist in resolving any Level 1 escalations due to the technical service line teams failure to delivery any BAU services, process and systems. . Responsible for, monitoring and approving overtime, standby, expenses and administrating standard pay systems (CATS) and processes. . General Administration including facilitating and running team meetings, recruitment requests, headcount forecasting, Starters and Leavers process. . Technical Operational Process; Responsible for Maintenance and Administration of the team technical operational process, which includes; skills Matrix, customer access Matrix, asset register, SAP, Non technical capability analysis and training plan. . Continual Improvement; Responsible for the facilitation and management of all Corrective Actions Plans aligned to the Section as well as support and provide input into any Service Improvement Plans owned and managed by CS, utilising the team and Tech Lead Relationship Management (15) * Develops productive relationships with SMI . Develops productive relationships with Client Services and 2nd/3rd Line Technical teams to enable training and development of own team . Leadership of all virtual team members for all incident

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source: https://www.ec.europa.eu/eures

  
     


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