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Place of work: Spain, Barcelona
Type of job contract: For an permanent period, full-time

Required education:
Offered salary: 30,000.00 EUR / yearly
Number of positions: 1

Working area

Computing, engineering, science professionals
   Computer associate professionals

JOB DESCRIPTION:

ROLE PURPOSE: Supports the Technical Services and Support function under the guidance of technical lead engineers. KEY ACCOUNTABILITIES: A Service Desk engineer will work in a centralised 24x7 technical support team based in Barcelona whose responsibility is: -First level technical support services to customer solutions. -Monitor and manage customer solutions, located across multiple Data centres in Europe. -Proactively and effectively responding to alarms generated either by the configured system tools or directly from the customer. -Using the knowledge of the customers solutions, detailed technical knowledge and appropriate procedures to resolve faults within SLA. -Monitors, tracks and reviews the progress of an incident and request, keeping the customer informed. -Provides resolution for incidents and requests. -Accountable of customer communication -Manages and owns incidents via telephone, e-mail, web reporting or Managed IT or network monitoring tools. -Documents, records and updates incident details. -Ensures that the queue status remains minimal. -Updates and maintains knowledge management database and customer documentation. -Report to Team Leader any critical issue related to customer issues. -Maintain contact with Customers according to priority and SLA. ROLE REQUIREMENTS: Must have: -Knowledge of different technology areas and is developing technical skills under the guidance of technical lead engineers. -1 to 3 years of systems support or system management experience. -Excellent phone and communication (written and oral) skills. -Customer and service oriented. -Committed to providing quality service & results, ready to make a positive difference. -Proactive and stress resistant. -Ability to quickly learn technical information. -Ability to take decisions quickly and efficiently. -Team Spirit. -Availability to work in shift.

Work hours:

  • Without entering work hours

Requirements




source: https://www.ec.europa.eu/eures

  
     


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