Place of work: Spain, Barcelona
Type of job contract: For an permanent period, full-time
Required education:
Offered salary: 1,328.00 EUR /
Number of positions: 2
Working area
Customer service staff
Client information clerks
Receptionists and information clerks
JOB DESCRIPTION:
DUTIES: -TAKE INCOMING USER REQUESTS B2C (VIA TELEPHONE, EMAIL, VOICEMAIL, PAGER, OR OTHER AUTOMATED ALERTS), LOG CALL DETAILS ONTO CASE MANAGEMENT SYSTEMS AND PROVIDE RESPONSE AND RESOLUTION WITHIN SLA TO CUSTOMER -MAINTAIN KNOWLEDGE AND EXPERTISE ASSOCIATED WITH APPLICATIONS SPECIFIC TO USERS. -PROGRESS / CLOSE SERVICE REQUESTS TO A SATISFACTORY CONCLUSION ON CALL MANAGEMENT SYSTEM. -PROACTIVELY UPDATE CUSTOMERS WITH STATUS AND RESOLUTION PROGRESS. -MONITOR / PROGRESS ALL OPEN QUERIES IN QUEUE. -ESCALATE POTENTIAL SERVICE ISSUES TO APPROPRIATE LEVEL -ENSURE CONTRACTUAL SLA IS MAINTAINED. -RESPOND TO ANY REASONABLE TASK POSED BY THE ASSIGNED MANAGER REQUIREMENTS -EXCELLENT CUSTOMER CARE SKILLS -GOOD IT KNOWLEDGE. -1 YEAR IN A CUSTOMER SERVICE ENVIRONMENT, PREFERABLY TECHNICAL SUPPORT -ABILITY TO IMPLEMENT AND MANAGE CHANGES IN PROCESSES -SERVICE PASSION -SALARY: 15 938.40 € GROSS/YEAR + UP TO 1.920€ GROSS/YEAR IN BONUS SARAH DEGENS HR_RECRUITERS@SELLBYTEL.ES WITH REFERENCE: EURES.BS
Work hours:
- Without entering work hours
Requirements
source: https://www.ec.europa.eu/eures
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