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Place of work: United Kingdom, Lancashire
Type of job contract: for an indefinite period, full-time

Required education:
Offered salary: Not specified
Number of positions: 1

Working area

Customer service staff
   Client information clerks
        Receptionists and information clerks

JOB DESCRIPTION:

To support a base of our customers in achieving maximum growth and development through using excellent product knowledge, commercial awareness and selling skills. To ensure that all orders are processed and maximized and that hig levels of pro:active service are provided at all times. Key areas of responsibility Support the achievement of team and departmental revenue objectives Ensure achievement of revenue targets. To proactively encourage growth and development within a defined base of customers Consistently perform against KPIs and Departmental Standards set Maximise all cross sell opportunities Take responsibility for maintaining their own product and procedural knowledge Provide telephone sales support to both internal and external customers. Ensure that feedback is relayed to Team Manager should any of the standards or procedures require change due to system or business requirements. Any other duties as instructed by the Team Manager within the parameters of the role. To provide accurate pricing and information across the range of products. Understand where applicable Accountancy guidelines and procedures. Key Deliverables and KPIs Achieve a minimum average daily talk time. Deliver 100 of revenue target allocated to you on a monthly and Quarterly basis. Achieve a minimum of 100 penetration of your call out lists on a monthly basis. Ensure that any Personal Development Plans initiated are completed within the agreed timescales. Relationships Relationships to be made with our external and internal customers. Need to Know Skills and Knowledge Exceptional communication and organisation skills : and the ability to follow through and manage a larger workload Desire to work with a team and learn from other team members. Knowledgeable of customer business needs Motivated by team work and resolving tasks and issues High ethics and standards Good problem solving skills Thinks through consequences of actions and can present clear rationale for decision making Able to negotiate effectively and handle difficult and confrontational situations Ability to work towards targets and deadlines Able to perform a variety of administrative tasks Flexible and Enthusiastic Excellent communication skills both written and oral Excellent customer service skills Experience PC awareness Microsoft Outlook Need to: Deliver results : Work with others across Sage to achieve business objectives and strategy, whilst maintaining customer services and quality standards. Customer focus : Seek input from customers to truly understand their needs. Exceed customer expectations. Maintain positive customer relationships. Use interpersonal skills to identify and meet customers needs at every opportunity. Innovate and think creatively : Identify and formulate imaginative solutions to meet business needs. Learn from mistakes, keeping things simple and focused on our priorities. Manage change : Initiate and support change, promoting the benefits of continually trying to improve processes. Respond positively to change requirements and act as a role model to others. Encourage boundary breaking and address change resistance. Lead : To drive and be accountable for your own learning and to encourage others within a learning environment. Monday : Friday 9 : 5 ADDRESS: SAGE Exchange Quay Building 3 Salford Quays M5 3ED for this position please click the apply button

Work hours:

  • Without entering work hours

Requirements




source: https://www.ec.europa.eu/eures

  
     


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