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Place of work: United Kingdom, UKD6
Type of job contract: for a definite period, full-time

Required education:
Offered salary: Not specified
Number of positions: 1

Working area

Customer service staff
   Client information clerks
        Receptionists and information clerks

JOB DESCRIPTION:

PURPOSE OF THE JOB To investigate, assess, reach a conclusion and provide a high standard of customer service on individual cases in line with relevant product, procedural and regulatory requirements. : The role will work on client project(s) with personal and team targets set aligned to client delivery. : The role is managed by the Team Manager. : All levels of accreditation granted will be specified by written communication when criteria have been satisfied. KEY DUTIES and RESPONSIBILITIES INCLUDE:: : Conduct a thorough investigation of a case, liaising with the customer and other parties as appropriate : Liaise with the customer and other parties as appropriate via various media (eg written, telephone), ensuring a complete record of all information gathered or given is maintained. : Weigh up all relevant evidence in line with current guidance and procedures : Produce a reasoned report detailing your investigations and conclusions in line with authorisation levels achieved using relevant software to provide a full audit trail for the client and the industry regulator : Produce a written response for the customer ensuring a high standard of communication is achieved at all times. : Handle all follow up enquiries and administration in an effective and efficient manner. : To achieve and maintain full accreditation in line with set quality model/standards : To achieve set targets in line with required quality standards, pro:actively reporting emerging issues : Take responsibility for own learning and development, keeping up:to:date with all policy, procedural and regulatory developments, maintaining accreditation and making full use of available structured learning opportunities. QUALIFICATIONS and SKILLS REQUIRED:: : 2:2 academic degree or equivalent experience in a financial/customer services environment : Excellent verbal and written communication skills : Confident and customer focussed telephone manner : Numeracy and computer literacy (eg Microsoft Word, Excel and Outlook) : Able to analyse data and make decisions confidently : Customer focused when dealing with a range of people : Have meticulous attention to detail : Be highly organised and able to manage own workload to meet stretching targets and strict deadlines : Able to work at speed whilst maintaining quality and accuracy standards : Able to handle active caseload of work; simultaneously dealing with numerous cases : Able to work as part of a team : Willingness to be flexible and adapt to change quickly Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation. Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.

Work hours:

  • Without entering work hours

Requirements




source: https://www.ec.europa.eu/eures

  
     


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